Log Files

JIRA has two folders with log files:

  • JIRA_HOME/log
  • JIRA_DISTRIBUTION_FOLDER/logs

In the first one, the plugin creates intenso-synchronizer.log file with most of its logs. In case the file size will reach 20 MB intenso-synchronize.log.1 will be created. After a while old log files should be removed.

(warning) There are still some errors that cannot be shown in intenso-synchronizer.log so you may need to refer to catalina.out or atlassian-jira.log as well. You may investigate these logs too (search over 'intenso' keyword) or send the file to our support.


Reading logs can be difficult because it contains error codes. For example:

2015-09-22 11:12:24|INFO |2|syn001|(SCHEDULED)| 

syn001 is a code that translates to "Archivization task was run!" (SCHEDULED)


Complete codes list can be found in plugin jar (downloaded from marketplace or from your JIRA_HOME/plugins/installed_plugins directory) in file synchronizer-extended-logger.properties


  • Last log lines can be browse in Log Browser in Plugin Logs tab.
  • Log files can be bundled and downloaded in Log Browser (Diagnostic File tab). In case of problem you can sent them to our support.