Jira Service Management

{"xsrfToken":"1f1c17d9db04aecd04d69803f5c8480fc9e893cd_lout","branding":{"id":"1","key":"sup","name":"Deviniti Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/41","theme":{"headerBGColor":"#ff4b1f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#99331a","headerLinkHoverBGColor":"#99331a","headerBadgeColor":"#99331a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/762d4dff-d5cd-40d2-8084-11ed7e792832/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDc3YWRiZi04ZjE3LTQwMDYtOGNkMy0wNmU1MmVkNzlhOTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2MmQ0ZGZmLWQ1Y2QtNDBkMi04MDg0LTExZWQ3ZTc5MjgzMiI6WyJyZWFkIl19LCJleHAiOjE3MzU2MjA5NTAsIm5iZiI6MTczNTYyMDM1MH0.Qeu6jSyCbOC3iXLzROsz_mES9yQAoOGodb9GfNGOfVw&client=ed77adbf-8f17-4006-8cd3-06e52ed79a99&mode=fit","logoId":"762d4dff-d5cd-40d2-8084-11ed7e792832","isLogoAvailable":true,"helpCenterTitle":"Welcome to Deviniti Service Desk!","sharedPortalName":"Deviniti Apps Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to Deviniti Service Desk!","sharedPortalName":"Deviniti Apps Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c1463","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b4be9f7a-8df9-4a8c-80ca-b6fbabdf8cf9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDc3YWRiZi04ZjE3LTQwMDYtOGNkMy0wNmU1MmVkNzlhOTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI0YmU5ZjdhLThkZjktNGE4Yy04MGNhLWI2ZmJhYmRmOGNmOSI6WyJyZWFkIl19LCJleHAiOjE3MzU2MjA5NTAsIm5iZiI6MTczNTYyMDM1MH0.guuuT2yCf6PE1yp7QrFcR4polS0dUVL4JI14PkRDyXk&client=ed77adbf-8f17-4006-8cd3-06e52ed79a99&height=300&mode=fit","bannerMediaApiFileId":"b4be9f7a-8df9-4a8c-80ca-b6fbabdf8cf9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"Deviniti Support","description":"Welcome to Deviniti Support Center! Here you can submit your requests regarding our apps. We will do our best to answer as fast as possible. Please also check our <a href=\"https://deviniti.com/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Center</a> for extensive resources that includes user guides, tutorials and FAQs.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"242","name":"Configuration issue","descriptionHtml":"","callToAction":"Configuration issue","introHtml":"Need help with configuring one of our apps? Select this and we'll do our best to help you.","icon":16655,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16655","groups":[1],"key":""},{"id":"231","name":"Demo Request","descriptionHtml":"","callToAction":"Demo Request","introHtml":"Here, you can schedule an overview meeting to see our apps in action. Please refer to <a href=\"https://deviniti.atlassian.net/servicedesk/customer/kb/view/4401692683\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> to check what we cover during such a meeting.","icon":16761,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16761","groups":[1],"key":""},{"id":"246","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"","icon":16657,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16657","groups":[1],"key":""},{"id":"237","name":"Legal and Security documents","descriptionHtml":"","callToAction":"Legal and Security documents","introHtml":"Need some help in legal or security queries? Share your doubts here!","icon":16760,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16760","groups":[1],"key":""},{"id":"247","name":"Licensing and billing questions [new]","descriptionHtml":"","callToAction":"Licensing and billing questions [new]","introHtml":"Choose this if you have questions about licensing or billing. Please use a <a href=\"https://deviniti.atlassian.net/servicedesk/customer/portal/63\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">separate portal</a> if you're an Atlassian Partner.","icon":16658,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16658","groups":[1],"key":""},{"id":"243","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Experiencing a technical bug? Select this if something doesn't work as expected.","icon":16654,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16654","groups":[1],"key":""},{"id":"229","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Would you like to suggest a new feature idea? Here is a good place, we're open to all ideas!","icon":16656,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16656","groups":[1],"key":""},{"id":"198","name":"Configuration problem","descriptionHtml":"","callToAction":"Configuration problem","introHtml":"Need help with configuring one of our apps? Select this and we'll do our best to help you.","icon":16655,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16655","groups":[],"key":""},{"id":"196","name":"General Question","descriptionHtml":"","callToAction":"General Question","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":16762,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16762","groups":[],"key":""},{"id":"199","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing. Please use a <a href=\"https://deviniti.atlassian.net/servicedesk/customer/portal/63\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">separate portal</a> if you're Atlassian Partner.","icon":16658,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16658","groups":[],"key":""},{"id":"191","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Experiencing a technical bug? Select this if something doesn't work as expected.","icon":16654,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16654","groups":[],"key":""},{"id":"192","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know how we can improve our products. We're open for your suggestions.","icon":16656,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16656","groups":[],"key":""},{"id":"244","name":"Survey","descriptionHtml":"","callToAction":"Survey","introHtml":"","icon":16509,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16509","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Atlassian Apps Support"}],"orderMapping":{"1":[242,243,229,231,247,237,246]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"888adc69-eb9f-301b-aaab-5bdb0a6b9768","appLinkName":"System Confluence","appLinkUrl":"https://deviniti.atlassian.net/wiki","spaceKey":"KB","spaceName":"Support KB","spaceUrl":"https://deviniti.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://deviniti.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Deviniti Customer Support End of Year Schedule","userLanguageMessageWiki":"Tuesday December 24th: Regular hours with reduced staffing Wednesday December 25th and Thursday December 26th:  Closed  Friday December 27th: Regular hours with reduced staffing Monday December 30th and Tuesday December 31st: Regular hours with reduced staffing  Wednesday January 1st: Closed  Thursday January 6th: Closed\nOur portal will remain open so you will still be able to create new requests or update your existing ones but please be aware that you can experience increased response times.","defaultLanguageHeader":"Deviniti Customer Support End of Year Schedule","defaultLanguageMessage":"Tuesday *December 24th:* {color:green}Regular hours with reduced staffing{color}\nWednesday *December 25th* and Thursday *December 26th:* {color:red} Closed {color}\nFriday *December 27th:* {color:green}Regular hours with reduced staffing{color}\nMonday *December 30th* and Tuesday *December 31st:* {color:green}Regular hours with reduced staffing {color}\nWednesday *January 1st:* {color:red}Closed {color}\nThursday *January 6th:* {color:red}Closed{color}\n\nOur portal will remain open so you will still be able to create new requests or update your existing ones but please be aware that you can experience increased response times.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDc3YWRiZi04ZjE3LTQwMDYtOGNkMy0wNmU1MmVkNzlhOTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU2MjE1NTAsIm5iZiI6MTczNTYyMDM1MH0.v3CNBAFg-cjvrly47RwbWv_ONYiUMK0Wcq6wOVuMUCo","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"ed77adbf-8f17-4006-8cd3-06e52ed79a99","tokenDurationInMins":20}},"sharedPortal":{"name":"Deviniti Apps Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://deviniti.atlassian.net/wiki","kbLinkDomainURLs":["https://deviniti.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fdeviniti.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4ODFhMDZmNzIzOTE3ZTQ0ZmEzMDllODQ5MmYzY2Q3YTE1NTI4ZGFjN2JiOThmNzU1ZTQ4YmU5ZTE1MGI0Y2NhIiwiaXNzIjoiamlyYTplNmM1ZThjNS04MDViLTRlOWUtYjdkZi04M2M3YjRkM2IxOWEiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzM1NjIxMjUwLCJpYXQiOjE3MzU2MjAzNTB9.9YlpBjsvrlk9bTP4JuhUg0d24xL83GuGH4ZC2puuKFI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6ZTZjNWU4YzUtODA1Yi00ZTllLWI3ZGYtODNjN2I0ZDNiMTlhIiwiY29udGV4dCI6eyJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9kZXZpbml0aS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9kZXZpbml0aS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTVVBQT1JUIiwiaWQiOiIxMDAwMCJ9fX0sImV4cCI6MTczNTYyMTI1MCwiaWF0IjoxNzM1NjIwMzUwfQ.4oQviswxtpLGXtuKCq3Nd55Fx39a2CeLXB-dngbZ_qA\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://deviniti.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://deviniti.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://deviniti.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}