Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to Deviniti Support Center! Here you can submit your requests regarding our apps.
📚 Need help before raising a ticket? Check our Support Center for user guides, tutorials, FAQs, and troubleshooting tips.
—
🤖 Meet your new AI buddy: Deviniti's Assistant for Rovo
It’s here to make working with our apps easier than ever. Use it to: 💡 Find Deviniti product info, documentation, and how-tos 💡 Get instant answers to common questions 💡 Troubleshoot issues before reaching out to support
{"xsrfToken":"a16df879e3a0fb3877fe841622dbb11d05a50b40_lout","branding":{"id":"1","key":"sup","name":"Deviniti Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/41","theme":{"headerBGColor":"#ff4b1f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#99331a","headerLinkHoverBGColor":"#99331a","headerBadgeColor":"#99331a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/762d4dff-d5cd-40d2-8084-11ed7e792832/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDc3YWRiZi04ZjE3LTQwMDYtOGNkMy0wNmU1MmVkNzlhOTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2MmQ0ZGZmLWQ1Y2QtNDBkMi04MDg0LTExZWQ3ZTc5MjgzMiI6WyJyZWFkIl19LCJleHAiOjE3NzM2NDE3NjEsIm5iZiI6MTc3MzY0MTE2MX0.SDNmSQoP2hBlyxy6P9IuuRDfUfJwm3cZSvNXvBdavFM&client=ed77adbf-8f17-4006-8cd3-06e52ed79a99&mode=fit","logoId":"762d4dff-d5cd-40d2-8084-11ed7e792832","isLogoAvailable":true,"helpCenterTitle":"Welcome to Deviniti Service Desk!","sharedPortalName":"Deviniti Apps Support","userInitialAnnouncementHeader":"\uD83D\uDCA1 Looking for ways to speed up ticket creation or simplify SLA tracking?","userInitialAnnouncementMessageWiki":"<p>Check out our newest apps designed to improve your Jira experience:<br> \uD83D\uDC49 <b>AI Ticket Assistant</b> - describe the issue in your own words, and the app will handle the rest: right request type, pre-filled fields, no confusion.<br> \uD83D\uDC49<a href=\"https://marketplace.atlassian.com/apps/1238286/ai-ticket-assistant?hosting=cloud&tab=overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Try AI Ticket Assistant</a></p>\n<p>⏱️ <b>SLA Time Management</b> - track and manage all your SLAs in one place - not just in Jira Service Management, but also in Jira Software.<br> ⌛️ <a href=\"https://calendly.com/deviniti\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Book a live demo</a></p>","translations":{"pl-PL":{"localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to Deviniti Service Desk!","sharedPortalName":"Deviniti Apps Support","announcementHeader":"\uD83D\uDCA1 Looking for ways to speed up ticket creation or simplify SLA tracking?","announcementMessage":"Check out our newest apps designed to improve your Jira experience:\n\uD83D\uDC49 *AI Ticket Assistant* - describe the issue in your own words, and the app will handle the rest: right request type, pre-filled fields, no confusion.\n\uD83D\uDC49[Try AI Ticket Assistant|https://marketplace.atlassian.com/apps/1238286/ai-ticket-assistant?hosting=cloud&tab=overview]\n\n⏱️ *SLA Time Management* - track and manage all your SLAs in one place - not just in Jira Service Management, but also in Jira Software.\n⌛️ [Book a live demo| https://calendly.com/deviniti]","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c1463","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/719a406e-0b0e-40e4-8ffe-d48c5cda2468/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDc3YWRiZi04ZjE3LTQwMDYtOGNkMy0wNmU1MmVkNzlhOTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxOWE0MDZlLTBiMGUtNDBlNC04ZmZlLWQ0OGM1Y2RhMjQ2OCI6WyJyZWFkIl19LCJleHAiOjE3NzM2NDE3NjEsIm5iZiI6MTc3MzY0MTE2MX0.HyGLuBgitgnWey4ZuGgW1wX-bKQkFhbQdfzjFx3q9z0&client=ed77adbf-8f17-4006-8cd3-06e52ed79a99&height=300&mode=fit","bannerMediaApiFileId":"719a406e-0b0e-40e4-8ffe-d48c5cda2468","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"Deviniti Support","description":"<p>Welcome to Deviniti Support Center! Here you can submit your requests regarding our apps.</p>\n<p>\uD83D\uDCDA Need help before raising a ticket? Check our <b><a href=\"https://deviniti.com/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Center</a></b> for user guides, tutorials, FAQs, and troubleshooting tips.</p>\n<p>—<br> <font color=\"green\"><br> \uD83E\uDD16 Meet your new AI buddy: <b>Deviniti's Assistant for Rovo</b></font></p>\n<p>It’s here to make working with our apps easier than ever.<br> Use it to:<br> \uD83D\uDCA1 Find Deviniti product info, documentation, and how-tos<br> \uD83D\uDCA1 Get instant answers to common questions<br> \uD83D\uDCA1 Troubleshoot issues before reaching out to support</p>\n<p>Available for <b>free</b> on all Rovo-enabled instances!<br> <b><a href=\"https://marketplace.atlassian.com/apps/1237243/devinitis-assistant-for-rovo?hosting=cloud&tab=overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Find it on the Marketplace</a></b> or check the <b><a href=\"https://support.atlassian.com/organization-administration/docs/administer-atlassian-rovo-for-your-organization\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a></b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2813","name":"App Migration Questions","descriptionHtml":"","callToAction":"App Migration Questions","introHtml":"<p>Use this request to ask questions or request support related to migrating our apps from Data Center to Cloud.</p>","icon":19195,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/19195","groups":[1],"key":""},{"id":"242","name":"Configuration issue","descriptionHtml":"","callToAction":"Configuration issue","introHtml":"<p>Need help with configuring one of our apps? Select this and we'll do our best to help you.</p>","icon":16655,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16655","groups":[1],"key":""},{"id":"231","name":"Demo Request","descriptionHtml":"","callToAction":"Demo Request","introHtml":"<p>Here, you can schedule an overview meeting to see our apps in action. Please refer to <a href=\"https://deviniti.atlassian.net/servicedesk/customer/kb/view/4401692683\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> to check what we cover during such a meeting.</p>","icon":16761,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16761","groups":[1],"key":""},{"id":"246","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>Have a general inquiry or feedback about our solutions? Select this if your topic doesn't match any of the other specific categories.</p>","icon":16657,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16657","groups":[1],"key":""},{"id":"237","name":"Legal and Security documents","descriptionHtml":"","callToAction":"Legal and Security documents","introHtml":"<p>Need some help in legal or security queries? Share your doubts here!</p>","icon":16760,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16760","groups":[1],"key":""},{"id":"247","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing. Please use a <b><em><a href=\"https://deviniti.atlassian.net/servicedesk/customer/portal/63\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">separate portal</a></em></b> if you're an Atlassian Partner.</p>","icon":16658,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16658","groups":[1],"key":""},{"id":"243","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Experiencing a technical bug? Select this if something doesn't work as expected.</p>","icon":16654,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16654","groups":[1],"key":""},{"id":"229","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Would you like to suggest a new feature idea? Here is a good place, we're open to all ideas!</p>","icon":16656,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16656","groups":[1],"key":""},{"id":"198","name":"Configuration problem","descriptionHtml":"","callToAction":"Configuration problem","introHtml":"<p>Need help with configuring one of our apps? Select this and we'll do our best to help you.</p>","icon":16655,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16655","groups":[],"key":""},{"id":"196","name":"General Question","descriptionHtml":"","callToAction":"General Question","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":16762,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16762","groups":[],"key":""},{"id":"199","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing. Please use a <b><em><a href=\"https://deviniti.atlassian.net/servicedesk/customer/portal/63\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">separate portal</a></em></b> if you're Atlassian Partner.</p>","icon":16658,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16658","groups":[],"key":""},{"id":"191","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Experiencing a technical bug? Select this if something doesn't work as expected.</p>","icon":16654,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16654","groups":[],"key":""},{"id":"192","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know how we can improve our products. We're open for your suggestions.</p>","icon":16656,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16656","groups":[],"key":""},{"id":"244","name":"Survey","descriptionHtml":"","callToAction":"Survey","introHtml":"","icon":16509,"iconUrl":"https://deviniti.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16509","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Atlassian Apps Support"}],"orderMapping":{"1":[242,231,246,247,229,243,237,2813]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"888adc69-eb9f-301b-aaab-5bdb0a6b9768","appLinkName":"System Confluence","appLinkUrl":"https://deviniti.atlassian.net/wiki","spaceKey":"KB","spaceName":"Support KB","spaceUrl":"https://deviniti.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://deviniti.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDc3YWRiZi04ZjE3LTQwMDYtOGNkMy0wNmU1MmVkNzlhOTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM2NDIzNjEsIm5iZiI6MTc3MzY0MTE2MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.mDfv3V4obJOhzCLAIDIWD7lR-L8-t8Z43r3RE_GKsOY","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"ed77adbf-8f17-4006-8cd3-06e52ed79a99","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"bea4bc1e-0447-43fd-8f14-bf5fa3541609","name":"Licensing","description":"This category will help you to understand how the apps' pricing works","categoryUrl":"https://deviniti.atlassian.net/servicedesk/customer/portal/1/topic/bea4bc1e-0447-43fd-8f14-bf5fa3541609","lastUpdated":"1602769722591","createdAt":"1589808266969"},{"id":"9eb2cc49-a9e2-402d-8015-23fac58e49ab","name":"Security","description":"In this section, you will find information on whether our Cloud apps store any data","categoryUrl":"https://deviniti.atlassian.net/servicedesk/customer/portal/1/topic/9eb2cc49-a9e2-402d-8015-23fac58e49ab","lastUpdated":"1723110850158","createdAt":"1589808889796"},{"id":"e119b264-9c1c-4463-9f95-8ec8d846dc32","name":"Useful in troubleshooting process","description":"Useful hints on how to generate files needed for investigating process","categoryUrl":"https://deviniti.atlassian.net/servicedesk/customer/portal/1/topic/e119b264-9c1c-4463-9f95-8ec8d846dc32","lastUpdated":"1750850867711","createdAt":"1589808624449"},{"id":"3fe42799-f1ff-42ce-98fd-100222892179","name":"Frequently asked questions","description":"In this section, we bundled all commonly asked questions","categoryUrl":"https://deviniti.atlassian.net/servicedesk/customer/portal/1/topic/3fe42799-f1ff-42ce-98fd-100222892179","lastUpdated":"1750850867710","createdAt":"1590065884769"}]}},"sharedPortal":{"name":"Deviniti Apps Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://deviniti.atlassian.net/wiki","kbLinkDomainURLs":["https://deviniti.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fdeviniti.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxNTAxOTM5M2ZlMGE1NDdjZjFiZGNiMTcwNTIwYTI2NjkzYzYyYmUwMDY5M2I2ZjRhMGZkNmZmNzNmZDI5NTFkIiwiaXNzIjoiamlyYTplNmM1ZThjNS04MDViLTRlOWUtYjdkZi04M2M3YjRkM2IxOWEiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzczNjQyMDYxLCJpYXQiOjE3NzM2NDExNjF9.BFz7AvOJyT5IinkLoY7x3GnHf4PrYj6PrNFEK4YUZrM\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6ZTZjNWU4YzUtODA1Yi00ZTllLWI3ZGYtODNjN2I0ZDNiMTlhIiwiY29udGV4dCI6eyJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZGV2aW5pdGkuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZGV2aW5pdGkuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU1VQUE9SVCIsImlkIjoiMTAwMDAifX19LCJleHAiOjE3NzM2NDIwNjEsImlhdCI6MTc3MzY0MTE2MX0.JPvTD6U_F7_nNvlHAV3VFFnWOIW8Ir0BE42GINyiSUY\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://deviniti.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://deviniti.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://deviniti.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}