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Deviniti Apps Support

Welcome to Deviniti Service Desk!

πŸ’‘ Looking for ways to speed up ticket creation or simplify SLA tracking?

Check out our newest apps designed to improve your Jira experience:
πŸ‘‰ AI Ticket Assistant - describe the issue in your own words, and the app will handle the rest: right request type, pre-filled fields, no confusion.
πŸ‘‰Try AI Ticket Assistant

⏱️ SLA Time Management - track and manage all your SLAs in one place - not just in Jira Service Management, but also in Jira Software.
βŒ›οΈ Book a live demo

Portals

  1. Deviniti Support

    Welcome to Deviniti Support Center! Here you can submit your requests regarding our apps.

    πŸ“š Need help before raising a ticket? Check our Support Center for user guides, tutorials, FAQs, and troubleshooting tips.

    β€”

    πŸ€– Meet your new AI buddy: Deviniti's Assistant for Rovo

    It’s here to make working with our apps easier than ever.
    Use it to:
    πŸ’‘ Find Deviniti product info, documentation, and how-tos
    πŸ’‘ Get instant answers to common questions
    πŸ’‘ Troubleshoot issues before reaching out to support

    Available for free on all Rovo-enabled instances!
    Find it on the Marketplace or check the documentation.

  2. Deviniti Partners

    Welcome! You can raise a Deviniti Partners request from the options provided.

  3. Atlassian Backoffice

    Welcome! You can raise a request for Atlassian Backoffice using the options provided.

  4. WhistBoard

    Welcome! You can raise a request for WhistBoard using the options provided.

Suggested forms

  • Request Promo Codes in Deviniti Partners

    Please fill out this request to get a discount for your client. Discounts level depends on partner tier.

  • Report a bug in Deviniti Support

    Experiencing a technical bug? Select this if something doesn't work as expected.

  • Configuration issue in Deviniti Support

    Need help with configuring one of our apps? Select this and we'll do our best to help you.

  • General Request in Deviniti Support
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