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Deviniti Apps Support

Welcome to Deviniti Service Desk!

šŸ’” Looking for ways to speed up ticket creation or simplify SLA tracking?

Check out our newest apps designed to improve your Jira experience:
šŸ‘‰ AI Ticket Assistant - describe the issue in your own words, and the app will handle the rest: right request type, pre-filled fields, no confusion.
šŸ‘‰Try AI Ticket Assistant

ā±ļø SLA Time Management - track and manage all your SLAs in one place - not just in Jira Service Management, but also in Jira Software.
āŒ›ļø Book a live demo

Portals

  • Deviniti Support

    Welcome to Deviniti Support Center!
    Here you can submit your requests regarding our apps.

    šŸ“š Need help before raising a ticket? Check our Support Center for user guides, tutorials, FAQs, and troubleshooting tips.

    —

    šŸ“¦ Looking for migration options?

    We now have a dedicated Migration Hub available, where you can find resources, guidance, and information about migration possibilities. If you're considering a migration or exploring available options, feel free to check it out!

  • Deviniti Partners

    Welcome! You can raise a Deviniti Partners request from the options provided.

    —


    šŸ“¦ Looking for migration options?

    We now have a dedicated Migration Hub available, where you can find resources, guidance, and information about migration possibilities. If you're considering a migration or exploring available options, feel free to check it out!

  • Spectrum Safety Solution

    Welcome! You can raise a request for Spectrum Safety Solution using the options provided.

  • WhistBoard

    Welcome! You can raise a request for WhistBoard using the options provided.

Suggested forms

  • Report a bug in Deviniti Support

    Experiencing a technical bug? Select this if something doesn't work as expected.

  • General Request in Deviniti Support

    Have a general inquiry or feedback about our solutions? Select this if your topic doesn't match any of the other specific categories.

  • Configuration issue in Deviniti Support

    Need help with configuring one of our apps? Select this and we'll do our best to help you.

  • Request Promo Codes in Deviniti Partners

    Please fill out this request to get a discount for your client. Discounts level depends on partner tier.

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