Comments & Attachments
Comments
Comments synchronization options are part of contract configuration, you can set up comments properties in Contract→Triggers section:
Comments synchronization
You can choose one of three options:
off - no comments will be synchronized
on - built-in comments will be synchronized
only form IssueSYNC's dedicated tab - provides additional comments tab for issues matching the contract (Project, Issue Type and JQL constraints) only comments entered here will be synchronized, built-in comments will not be passed to remote issue.
In Service Desk projects you can also restrict comments synchronization to only internal or shared ones.
Service Desk's internal - only internal comments will sent to remote JIRA, incoming comments will be added to an issue as internal
Service Desk's shared - only shared comments will sent to remote JIRA, incoming comments will be added to an issue as shared
Activates additional tab for issue from matching Contract (IssueSYNC 1.x.x).
On Issue screen you will have a new tab called "External Comments"
info
See "Scenarios for Comments synchronization" below that describes possible mix of options.
- All comments synchronization
By default only newly added comments are synchronized. Enable this option to synchronize all existing comments in case your issue is created at the remote JIRA in later stage (for example with Create Remote Action or on Workflows transition).
- All comment restrictions
Your comments may have restrictions that mean they are visible only for given project role or group. That option allows to omit restrictions.
| Option name | Description |
|---|---|
| Enables comments synchronization. By default built-in comments tab will be synchronized. |
| Activates new tab for external comments for issue type in given Contract (IssueSYNC 1.x.x)
|
| By default only newly added comments are synchronized. Enable this option to synchronize all existing comments in case your issue is created at the remote JIRA in later stage (for example with Create Remote Action or on Workflows transition). |
| Your comments may have restrictions that mean they are visible only for given project role or group. That option allows to omit restrictions. |
Permissions to External Comments Tab
Permission's can be set globally in general configuration:
It affects visibility of 'External Comments' tab on issue. No group selected means no restriction.
Scenarios for Comments synchronization
| External Comments Tab active in one JIRA only |  |
| External Comments Tab active in both JIRAs |  |
External Comments inactive in botj JIRAs
|  |
Attachments
Attachments synchronization option available on Contract→Triggers section:
| Option name | Description |
|---|---|
| Enables attachments synchronization. |
| Similar to "All comments synchronization" described in this chapter. Synchronize all attachments in later stage of remote issue creation. |
| Adds remote issue id to attachment name. |