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Synchronization History Tab
In this tab you can check synchronization history and do retry action.
Retry Action
- Retry action is active when ERROR or RECEIVE DISABLED message appears in queue.
- Action change RECEIVE DISABLED statuses to RETRY. Remote issue has been updated but local configuration has disabled receiving particular type of change.
- Action change ERROR statuses to CANCELLED and creates new message with last changes.
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It does not guarantee that communication will be successful after Retry. Some errors cannot be retry because of wrong or changed configuration over time. |
Refresh Update Action
- Refresh Update action is active when exists a message related to the issue with ERROR_REMOTE status in queue.
- Actions
Change all ERROR in Out Queue to CANCELLED.
Create new In Response message → change remote ERROR to CANCELLED.
Create new message with whole issue.
Change ERROR_REMOTE to CANCELLED.
In case of remote JIRA throws error during synchronization you will notice new ERROR_REMOTE status in queues.
Since version 2.5.0, if creation of a remote issue is unsuccessful, there is a new option to 'Retry Create Remote'.
This option will retry to create remote issue with current fields data, so all UPDATEs will be cancelled. There will be a Retry button near a failed CREATE message, which will retry to create a remote issue with the original data, so this option will not cancel any UPDATEs messages.