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What will be synchronized (project, issue type, table).
Filtering criteria (JQL or Query) - it will synchronize only those tickets that match criteria. Mind that ServiceNow query has no validation API so you need to make sure you enter valid query.
Synchronization direction and events: create and/or update. For example select 'send create' on Jira side to replicate Jira ticket in ServiceNow.
ServiceNow service account on behalf all changes will be made in ServiceNow.
ℹ For Jira all changes are made by app user created automatically when you install IssueSYNC marketplace app.
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 Right click on filter name to show menu with ‘copy query’ option. |
Service Account Permissions
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